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Returns Policy

Returning an item

If you want to return an item to us please call us on 0117 330 2277 to obtain a Returns Number, and details of how to return the item to us, before returning the item.

We will refund returns postage where faulty items are being returned for a replacement. For heavy or bulky items we may be able to offer a collection service. The postal service to use will be explained when the Returns Number is issued.

Once you have received your Returns Number please send the item to:

Wheelbarrows - Returns Department
Unit 5A
Babdown Airfield Industrial Estate
Babdown
Gloucestershire
GL8 8YL

Cancellation

You can cancel your order anytime before delivery by:

Phone - 0117 330 2277
Email   -  sales@wheelbarrows.co.uk

Non-Faulty Goods

We will accept the return of a non-faulty product if we are contacted within 14 days of receipt of the product.

Before returning an item please contact our Returns Department by phone or email, see details above. You will be allocated a returns number as authorisation to return your item and given details of where to send the item.

To return a non-faulty product it will have to be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned in the original box, packaging and with any accessorise issued. Also if any 'Free Gifts' were included they must also be returned.

You will receive a full refund less the cost of the outbound shipping, provided you return the product to us in an unused and new condition. You will be responsible for the cost of returning the item to us.

Faulty Goods

Within 12 months of delivery if there is a fault or other defect with the order, we will normally offer a prompt repair or exchange.

To qualify for a refund or exchange the product must be:
Found to actually be faulty
in otherwise "as new" condition and
Complete with any accessories and free gifts offered with it

If the product is found not to be faulty no refund will be made and will be returned to the customer at their expense.

Please contact our Returns Department by phone or email, see details above. You will be allocated a returns number as authorisation to return your item and given details of where to send the item.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items the guarantee period is three months from delivery.

Any refund due to a fault or other defect may include a refund of the applicable delivery charge up to a maximum of £5.50. Replacement goods are sent by standard delivery only (i.e. premium services are not available).

Happy Customers

  • "Many thanks for your message, and getting back to me so quick. I would just like to say what a outstanding customer service your company provides. Will defiantly use again and tell others about you. Many thanks, Nina Merson."
  • "The wheelbarrow was delivered and the courier damaged one was collected this morning at about eight. I should just like to say that where you may expect things to occasionally wrong, your company's response has been faultless... excellent communications, a pleasant and helpful response and amazingly quick service. I should have no hesitation in recommending your company on both price and service. Thank you. Kind regards, Tim Cowley."
  • "The parcel has been collected, and the Bristol barrow has been received. I would like to thank you for your help in this matter, and also to say that your after sales support is brilliant. Thanking you again, Julie Trick"
  • "I received the replacement wheelbarrow this morning at 9:45am......and having checked it out I am pleased to confirm all is well. After the disappointment of finding the original barrow faulty, I have to comment on the brilliant customer service given since. For a company to arrange collection and replacement in less than a week is exceptional customer care and I would like to genuinely thank you and all your team. My wife is thrilled with her garden cart and I have earned several brownie points in the process. Best regards, Ben."