Our Customer Service Team are keen to help with any query or request you may have and they are contactable via email at firstname.lastname@example.org or on 0117 330 2277.
If you want to return an item to us please call us on 0117 330 2277 to obtain a Returns Number, and details of how to return the item to us, before returning the item.
We will refund returns postage where faulty items are being returned for a replacement. For heavy or bulky items we may be able to offer a collection service. The postal service to use will be explained when the Returns Number is issued.
On Boxed Wheelbarrows (excluding WB1011B) there will be a £12.50 returns charge. On Pre-assembled Wheelbarrows and the WB1011B, there will be a £40 returns charge due to the large nature of a wheelbarrow.
Once you have received your Returns Number please send the item to:
Wheelbarrows - Returns Department
We will accept the return of a non-faulty product if we are contacted within 14 days of receipt of the product.
Before returning an item please contact our Returns Department by phone or email, see details above. You will be allocated a returns number as authorisation to return your item and given details of where to send the item.
To return a non-faulty product it will have to be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned in the original box, packaging and with any accessorise issued. Also if any 'Free Gifts' were included they must also be returned.
You will receive a full refund less the cost of the outbound shipping, provided you return the product to us in an unused and new condition. You will be responsible for the cost of returning the item to us.
Within 12 months of delivery if there is a fault or other defect with the order, we will normally offer a prompt repair or exchange.
To qualify for a refund or exchange the product must be:
Found to actually be faulty
in otherwise "as new" condition and
Complete with any accessories and free gifts offered with it
If the product is found not to be faulty no refund will be made and will be returned to the customer at their expense.
Please contact our Returns Department by phone or email, see details above. You will be allocated a returns number as authorisation to return your item and given details of where to send the item.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items the guarantee period is three months from delivery.
Any refund due to a fault or other defect may include a refund of the applicable delivery charge up to a maximum of £5.50. Replacement goods are sent by standard delivery only (i.e. premium services are not available).
Please ensure that you are ordering precisely what you require to avoid any unnecessary expense later. If you are unsure please get in touch and we will be happy to help you.
As standard you can cancel your order at any time from point of ordering up to the delivery date. To do this, please call us on 01380 270 010 as we may not be able respond to your email within the cancellation period. You can return item(s) within 7 working days from the date of receiving the goods, without giving a reason.
Any goods made specifically for you, or to your specification cannot be returned if you have made an error or ordered incorrectly.
If you wish to return an item to us please see the returns section below for details of how to do this.